Privacy Policy

We may collect:

• Contact information: Your name, email address, phone number, and billing or service address.
• Project information: Property photographs, roofline measurements, lighting preferences, installation instructions, and other details needed to estimate or perform services.
• Transaction information: Estimates, contracts, invoices, payment status, and service history.
• Communications: Emails, text messages, form submissions, and customer support interactions.
• Website information: IP address, browser and device information, pages visited, and information collected through cookies or similar technologies where used.

If we record a call, we will provide notice and obtain consent where required.

We use information to:

• Respond to inquiries and prepare estimates.
• Design, schedule, install, maintain, remove, and store lighting.
• Manage agreements, invoices, payments, and customer accounts.
• Send project updates, appointment reminders, and service communications.
• Send promotional communications when permitted and consistent with your preferences.
• Improve our services, protect our systems, resolve disputes, and meet legal obligations.

Submitting an estimate request does not, by itself, enroll you in promotional text messages.

We may share information with service providers that help us operate our business, including payment processors, customer management platforms, website hosts, email and text messaging providers, and contractors assisting with your project.

These providers receive information needed to perform their services for us. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business sale or reorganization, subject to applicable privacy protections.

We do not sell customer contact information or provide it to other businesses for their independent marketing.

If you opt in to BrightHaus text messages, we may send the types of messages described when you consent, such as estimate follow-ups, appointment reminders, service updates, or promotional messages.

Message frequency varies. Message and data rates may apply. Consent to marketing text messages is not a condition of purchase.

You may reply STOP to unsubscribe or HELP for assistance. You may also contact brighthausllc@gmail.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their independent use. Information may be processed by messaging providers solely to deliver and support our communications.

We use Square to process payments. Payment information submitted through Square is handled according to Square’s privacy and security practices. BrightHaus receives transaction records and limited payment details needed for billing and reconciliation.

Please do not send full credit-card numbers or card security codes by email or text message.

We use property photographs and measurements to prepare estimates, plan installations, document work, and provide maintenance.

We will obtain permission before using identifiable photographs of your property in public marketing. You may contact us about your photo preferences.

Our website and service providers may use cookies or similar technologies to support website functions and understand visitor activity.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect certain features. Third-party websites linked from our website have their own privacy policies.

We retain information as reasonably necessary to provide services, maintain customer and warranty records, satisfy accounting or legal requirements, and resolve disputes.

We use reasonable administrative and technical safeguards to protect information. No electronic transmission or storage system is completely secure.

You may contact us to request access to, correction of, or deletion of your personal information. We may verify your identity before responding. Certain records may need to be retained for legal obligations or ongoing services.

You may unsubscribe from promotional emails using the unsubscribe link or by contacting us. Opting out of marketing does not prevent necessary billing or service communications.

We will honor privacy rights that apply under applicable law.

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

We may update this Privacy Policy as our practices change. We will post the revised policy with an updated effective date and provide additional notice where required.

For privacy questions or requests, contact: